IQ
IndiQare Partner App
Partner Legal & Privacy Information

Welcome To Our IndiQare Partner App

These Terms and Conditions, together with the Privacy Policy, govern the relationship between IndiQube and partners or viewers using the IndiQare Partner App.

If you continue to explore and engage with the IndiQare Partner App, you acknowledge and agree to comply with these Terms and Conditions and the Privacy Policy. “IndiQube”, “Indiqube Spaces Limited (Formerly Indiqube Spaces Private Limited, Innovent Spaces Private Limited)”, “us” or “we” refers to the owner of the IndiQare Partner App. “You” refers to the partner or viewer of the app.

1. Terms Of Use and Services

These terms govern your use and access to our services at our IndiQare Partner App (“Services”). By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you use our Services on behalf of an organization, you agree to these Terms on behalf of that organization.

a) General Information: The content provided on our IndiQare Partner App is intended for general information and professional use only. It is subject to change without prior notice. While we strive to ensure accuracy, timeliness and relevance, neither we nor any third parties offer warranties regarding accuracy, performance or suitability for any specific purpose. You acknowledge that such information may contain inaccuracies, and we exclude liability for errors to the fullest extent permitted by law.
b) Ownership and Use of Materials: The content displayed on our IndiQare Partner App, including design, layout, graphics and appearance, is owned by or licensed to us. Reproduction, distribution or other use is prohibited except as expressly permitted under the applicable copyright notice.
c) Contact Information: You are responsible for maintaining accurate and up-to-date contact details so that you can receive service, policy, offer and terms-related communications.
d) Eligibility and Account Registration: You must provide accurate, current and complete registration information, including KYC documents, qualifications and certifications. You are responsible for keeping login credentials confidential. The platform is intended only for individuals aged 18 or above, or persons with legal authority to act for an organization or entity. You represent that you hold all licences, registrations and qualifications necessary to perform the services.
e) Acceptance and Execution of Service Requests: Service requests are assigned through the App and must be accepted or rejected within the stipulated time. You must arrive at the customer location at the scheduled time with required tools and materials, complete the service according to IndiQare quality and safety standards, upload before/during/after photographs and obtain customer confirmation through the App.
f) Location Tracking: You consent to real-time GPS tracking during active service requests. Location data is used solely for allocation, safety and audit purposes.
g) Conduct at Customer Premises: You must behave professionally and courteously, wear the prescribed uniform or ID, and display identification upon request. You must not solicit or market services outside the assigned request, or collect, copy or retain personal data beyond what is necessary for service execution.
h) Fees and Payment: Fees are payable only upon successful completion of the service and customer confirmation. Payment shall be processed within 10 working days, subject to applicable deductions. Delayed payments may attract simple interest at 18% per annum on the outstanding amount, calculated from the due date until full payment. IndiQare may withhold payment for incomplete, disputed or non-compliant services.
i) Sub-Contracting: You shall not sub-contract or delegate a service request without IndiQare’s prior written consent.
j) Prohibited Uses: You must not misuse the platform, violate applicable laws, attempt unauthorized access, introduce malware or malicious code, commit fraud, falsify records, photographs or attendance, or impair platform security, availability, integrity or performance. Violations may be handled under ISO 27001-based security protocols.
k) System Access & Availability: The website and mobile application may occasionally be unavailable due to maintenance, upgrades or unforeseen technical issues. IndiQare will work to communicate disruptions and restore normal operations as quickly as possible, using service continuity practices aligned with ISO/IEC 27001 standards.
l) Termination & Account Deletion: IndiQube may suspend or terminate access for breach of these Terms, unlawful activity, customer complaints, safety incidents, loss of licence or certification, insolvency or criminal proceedings. Partners may request account deletion from the Profile section of the mobile application, subject to settlement of outstanding payments and return of IndiQare property.

2. Privacy Policy

IndiQube is committed to protecting your privacy. This policy explains how information is collected, used and safeguarded while using the IndiQare Partner App. IndiQube may update this policy from time to time, with changes posted on this page.

a) What personal information do we collect?

Registration may require your first and last name, email address, phone number, government ID, address, date of birth, bank/payment details, skills, certifications and experience. Customer support may request additional details to address concerns or grievances.

b) When do we collect information?

Information is collected when you register, accept and execute service requests, or voluntarily provide information while accessing our services.

c) How do we use your information?

We use personal information to onboard, verify and manage your partnership, allocate service requests, monitor service quality and safety, process payments and deductions, investigate incidents and complaints, and comply with legal obligations.

  • Personalized Experience: Tailored content, recommendations and offerings based on preferences and interaction history, only if opted in.
  • Responsive Support: Customer service inquiries are handled to provide prompt and helpful support.
  • Optional Engagement: Events, announcements, surveys and feature-specific programs are optional and available only if opted in.
  • Secure Transactions: Orders and transactions are processed securely and efficiently.
  • Essential Updates: Operational and transactional communications may be sent for important service-related updates.
  • Satisfaction Follow-up: Follow-up may be conducted after correspondence to confirm resolution and satisfaction.
Processing of personal data is based on free, specific, informed and unambiguous consent obtained during registration, performance of the partner agreement and compliance with legal obligations. Consent may be withdrawn through the Profile section of the IndiQare Partner App or by contacting helpdesk@indiqube.com.

3. Marketing Communications

Unless you expressly opt in, you will not receive promotional, advertising or marketing communications. Communication preferences can be changed through account settings or by requesting support.

Marketing consent is separate from consent for service delivery and may be withdrawn without affecting core services. Prior consent will be obtained before personal data is used for marketing, promotional, publicity or social media purposes.

4. How Do We Protect Your Information?

A. Privacy and Data Security Policy

IndiQube uses physical, electronic and administrative safeguards designed to prevent unauthorized access, disclosure or misuse of personal information.

B. Secure Payment Processing

Partner payments are processed through trusted PCI-compliant external payment gateways. Payment information is not stored or processed on IndiQube servers. Transactions are processed through authorized payment gateway providers in accordance with RBI guidelines and applicable regulatory standards.

C. Data Sharing and Confidentiality

Personal information will not be sold, distributed or leased to third parties, except where required under applicable law. Personal data may be shared with:

  1. PCI-compliant payment gateway providers.
  2. Cloud infrastructure providers hosting the IndiQare Partner App.
  3. Customers or clients at whose premises you are assigned.
  4. Client administrators and vendor administrators.
  5. Background verification agencies.
  6. Government, tax or regulatory authorities where required.

Personal data is not transferred outside India.

D. Access to Personal Information

You may request access to personal information held about you and may review, update or verify it through the Helpdesk section of the mobile app or by emailing helpdesk@indiqube.com.

End User Rights

Right to Access

Request information about the personal data processed, its purpose, categories and sharing parties.

Right to Correction

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of personal data unless retention is legally required.

Right to Nominate

Nominate another person to exercise your rights under the DPDPA in the event of death or incapacity.

Right to Grievance Redressal

File grievances through the grievance mechanism described below.

Right to Withdraw Consent

Withdraw consent at any time through the App or Helpdesk.

F. Correction and Updates

Requests for correction of incorrect or incomplete information may be submitted through the Helpdesk or email. Requests will be acknowledged within 24 hours and resolved within 30 days. Complex requests may take up to 90 days, in which case the extended timeline will be communicated.

Data Retention, Children’s Data & External Links

G. Data Retention and Deletion

Personal data is retained only as long as necessary for the purpose for which it was collected or as required by applicable law, including tax, labour and dispute-resolution statutes. Upon fulfilment of purpose or withdrawal of consent, data shall be deleted within a reasonable period not exceeding 30 days unless retention is legally mandated.

H. Children’s Data

The IndiQare Partner App is not directed at children under 18. If IndiQube becomes aware that a child’s personal data has been processed without verifiable parental consent, it will be deleted forthwith.

I. Links to Other Websites

Third-party links may be provided for convenience. IndiQube does not control external websites and is not responsible for their privacy practices, security or content. Users should review the policies applicable to third-party sites before providing information.

Confidentiality, Indemnity & Security Disclaimer

J. Confidentiality and Data Protection

Partners must maintain strict confidentiality over customer, client and IndiQare information accessed through the App, comply with the DPDPA, process personal data only as instructed by IndiQare, and notify IndiQare promptly of actual or suspected data breaches. Confidentiality obligations survive termination of the partnership.

K. Indemnity

You shall indemnify and hold harmless IndiQare, IndiQube Spaces Limited and their affiliates, directors, officers and employees against claims, losses, damages, penalties, costs and reasonable legal expenses arising from data breaches or unauthorized disclosures of customer data caused by you, except to the extent caused by negligence, wilful misconduct or breach by IndiQare, IndiQube or the customer.

L. Security Disclaimer

IndiQube is not liable for loss, damage or expense caused by cyber-attacks, unauthorized access, denial-of-service, malware, data breaches, content compromise or other security incidents affecting the app or infrastructure. Cybersecurity is a shared responsibility. Users are responsible for securing devices and accounts, using strong passwords and installing security updates notified by IndiQube.

In the event of a personal data breach affecting your personal data, IndiQube shall intimate you and the concerned authorities without delay and shall submit a detailed report to the concerned authorities within 72 hours of becoming aware of the breach, in accordance with the DPDP Act, 2023 and DPDP Rules, 2025.

Governing Laws

Use of the IndiQare Partner App and disputes arising from such use shall be governed by the laws of India, and legal proceedings shall be subject to Indian jurisdiction.

Grievance Redressal

IndiQare follows an escalation matrix so concerns are routed to the appropriate team. Before escalating to a higher level, users should exhaust previous escalation levels where the concern remains unresolved or unsatisfactorily resolved.

Level 1 — Helpdesk Menu

Register the complaint through the Helpdesk Menu in the IndiQare Partner App.

First response: within 1 business day.
Target resolution: within 3 business days.

Level 2 — Email Escalation

Email helpdesk@indiqube.com if Level 1 is not resolved satisfactorily.

First response: within 1 business day.
Target resolution: within 3 business days.

Level 3 — Helpdesk Manager

Name: Alankrita Bhushan

Email: helpdesk@indiqube.com
Phone: 77958 24720
Working Hours: Mon–Fri, 09:30 AM to 06:30 PM

Level 4 — Chief Business Officer

Name: Deepak Dadhich

Email: deepak.dadhich@indiqube.com

Level 3 or 4 escalation emails should include:
  • User’s name.
  • Registered contact number.
  • Ticket number of the complaint registered at Level 1.
  • Details explaining why previous resolutions were unsatisfactory.

IndiQare aims to provide a first response within 1 business day and resolve Level 3 complaints within 3 business days. Any delay will be proactively communicated.