IQ
IndiQare Client App
Client Legal & Privacy Information

Welcome To Our IndiQare Client App

These Terms and Conditions, together with the Privacy Policy, govern the relationship between IndiQube and users or viewers of the IndiQare Client App.

By continuing to explore and engage with the IndiQare Client App, you acknowledge and agree to comply with these Terms and Conditions and the Privacy Policy. “IndiQube”, “Indiqube Spaces Limited (Formerly Indiqube Spaces Private Limited, Innovent Spaces Private Limited)”, “us” or “we” refers to the owner of the IndiQare Client App. “You” refers to the user or viewer of the app.

1. Terms Of Use and Services

These terms govern your use and access to our services at our IndiQare Client App (“Services”). By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you use our Services on behalf of an organization, you agree to these Terms on behalf of that organization.

a) General Information: The content provided on the IndiQare Client App is intended for general information and personal use only. It may change without prior notice. While we strive for accuracy, timeliness and relevance, neither we nor any third party guarantee the accuracy, performance or suitability of the content for a specific purpose. You acknowledge that information and materials may contain inaccuracies, and liability for such errors is excluded to the fullest extent permitted by law.
b) Ownership and Use of Materials: The content displayed on the IndiQare Client App, including design, layout, graphics and appearance, is owned by or licensed to us. Reproduction, distribution or other use is prohibited except where expressly allowed by the applicable copyright notice.
c) Contact Information: You are responsible for maintaining accurate and up-to-date contact details so that you can receive communications regarding new services, policies, offers and key updates to these Terms and Conditions.
d) Eligibility and Account Registration: You must provide accurate, current and complete registration information and keep login credentials confidential. The platform is intended only for individuals aged 18 or above, or those with legal authority to act on behalf of an organization or entity.
e) Service Requests: The IndiQare Client App enables you to raise, track and close service requests. Requests are subject to availability and are confirmed only through the App. IndiQare may assign any partner at its sole discretion and does not guarantee assignment of any specific partner. Cancellation or modification timelines are governed by policies configured in the App and by your organization, where applicable.
f) Charges and Payment: Charges, if any, will be communicated through the App before request confirmation. You agree to pay all applicable charges and taxes within the invoice timeline. Delayed payments may attract simple interest at 18% per annum on the outstanding amount from the due date until full payment.
g) Access to Premises: Where a service requires access to your premises, you must provide safe and timely access to the assigned partner, cooperate with the partner and provide accurate information about the service requirement.
h) Prohibited Uses: Users must not misuse the platform, violate applicable laws, attempt unauthorized access, introduce malicious code, commit fraud, create false service requests, impersonate others or impair platform security, availability, integrity or performance. Violations may be reported and addressed in line with ISO 27001-based security protocols.
i) Third-Party Services: Partners are independent third parties. IndiQare is not liable for the acts, omissions, quality or conduct of partners, except to the extent caused by IndiQare’s own negligence.
j) System Access & Availability: The platform may occasionally be unavailable due to scheduled maintenance, upgrades or unforeseen technical issues. IndiQare will work to communicate disruptions and restore service promptly, using service continuity practices aligned with ISO/IEC 27001 standards.
k) Termination & Account Deletion: IndiQube may suspend or terminate access to the platform for breach of these Terms and Conditions, unlawful activity or violation of the Acceptable Use Policy. Users may request account deletion from the Profile section of the mobile application.

2. Privacy Policy

IndiQube is committed to protecting your privacy. This policy explains how personal information is collected, used and safeguarded while you use the IndiQare Client App. IndiQube may update or modify this Privacy Policy and will post changes on this page.

a) What personal information do we collect?

Registration may require your first and last name, email address and phone number. If your organization has opted to use our services, we may also collect your address and PIN code. Customer support may request additional information to resolve concerns or grievances.

b) When do we collect information?

Information is collected when you register on the IndiQare Client App or voluntarily provide information while accessing our services.

c) How do we use your information?

We use your information to optimize your experience, support efficient service delivery and improve our offerings. Unless your organization explicitly opts in, you will not receive events, announcements or offer-related messages.

  • Personalized Experience: Tailored content, recommendations and offerings based on preferences and interaction history, only if opted in.
  • Responsive Support: Customer service inquiries are handled to provide prompt and helpful support.
  • Optional Engagement: Events, announcements, surveys and feature-specific programs are optional and available only if opted in.
  • Secure Transactions: Orders and transactions are processed securely and efficiently.
  • Essential Updates: Operational and transactional communications may be sent for important service-related updates.
  • Satisfaction Follow-up: Follow-up may be conducted after correspondence to confirm resolution and satisfaction.
Processing of personal data is based on free, specific, informed and unambiguous consent obtained during registration. Consent may be withdrawn through the Profile section of the IndiQare Client App or by contacting helpdesk@indiqube.com. Upon withdrawal, personal data shall be deleted unless retention is required by law.

3. Marketing Communications

Unless you expressly opt in, you will not receive promotional, advertising or marketing-related communications. You may update communication preferences at any time through account settings or by contacting support.

Marketing consent is separate from consent for service delivery and may be withdrawn without affecting core services. Prior consent will be obtained before personal data is used for marketing, promotional, publicity or social media purposes.

4. How Do We Protect Your Information?

A. Privacy and Data Security Policy

IndiQube uses physical, electronic and administrative safeguards designed to prevent unauthorized access, disclosure or misuse of personal information.

B. Secure Payment Processing

Credit/debit card, UPI and other payment-mode transactions are securely processed through a trusted PCI-compliant external payment gateway. Payment information is not stored or processed on IndiQube servers. Transactions are handled by an authorized payment gateway provider in compliance with RBI guidelines and regulatory standards.

C. Data Sharing and Confidentiality

Personal information will not be sold, distributed or leased to third parties, except when required under applicable law. Personal data may be shared with:

  1. PCI-compliant payment gateway providers for processing transactions.
  2. Cloud infrastructure providers hosting the IndiQare Client App.
  3. Service partners assigned to your service requests.
  4. Client administrators where the App is provided through your employer or organization.

Personal data is not transferred outside India.

D. Access to Personal Information

You may request access to personal information held about you and may review, update or verify it through the Helpdesk section of the mobile app or by emailing helpdesk@indiqube.com.

End User Rights

Right to Access

Request information about the personal data processed, including its purpose, categories and sharing parties.

Right to Correction

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of personal data unless retention is legally required.

Right to Nominate

Nominate another individual to exercise your rights under the DPDPA in the event of death or incapacity.

Right to Grievance Redressal

File grievances through the grievance mechanism described below.

Right to Withdraw Consent

Withdraw consent at any time through the App or Helpdesk.

F. Correction and Updates

Requests for correction of incorrect or incomplete information may be submitted through the Helpdesk or email. Requests will be acknowledged within 24 hours and resolved within 30 days. Complex requests may take up to 90 days, in which case the extended timeline will be communicated.

Data Retention, Children’s Data & External Links

G. Data Retention and Deletion

Personal data is retained only as long as necessary for the purpose for which it was collected or as required by applicable law. Upon fulfilment of purpose or withdrawal of consent, data shall be deleted within a reasonable period not exceeding 30 days, unless retention is legally mandated.

H. Children’s Data

The IndiQare Client App is not directed at children under 18. If IndiQube becomes aware that a child’s personal data has been processed without verifiable parental consent, that data shall be deleted forthwith.

I. Links to Other Websites

Third-party links may be provided for convenience. IndiQube does not control external websites and is not responsible for their privacy practices, security or content. Users should review the privacy policies and terms applicable to third-party sites.

Refund & Cancellation Policy

If a user chooses to cancel or close their IndiQare account, any balance remaining in the IndiQare wallet, if applicable, will be refunded to the original source.

Security Disclaimer

IndiQube is not liable for loss, damage or expense, including data loss, business interruption or reputational harm, arising from cyber-attacks, unauthorized access, denial-of-service, malware, data breaches, content compromise or other security incidents affecting the IndiQare Client App or its infrastructure.

Cybersecurity is a shared responsibility. Users are responsible for securing devices and accounts, using strong passwords, safeguarding content beyond explicit Digital Rights Management (DRM), avoiding account sharing and installing updates notified by IndiQube.

If a personal data breach affects your personal data, IndiQube shall intimate you and the concerned authorities without delay and submit a detailed report to the concerned authorities within 72 hours of becoming aware of the breach, in accordance with the DPDP Act, 2023 and DPDP Rules, 2025.

Governing Laws

Use of the IndiQare Client App and disputes arising from such use shall be governed by the laws of India, and legal proceedings shall be subject to Indian jurisdiction.

Grievance Redressal

IndiQare follows an escalation matrix to ensure concerns are routed to the appropriate team. Before escalating to a higher level, users should exhaust previous levels where the concern remains unresolved or unsatisfactorily resolved.

Level 1 — Helpdesk Menu

Register the complaint through the Helpdesk Menu in the IndiQare Client App.

First response: within 1 business day.
Target resolution: within 3 business days.

Level 2 — Email Escalation

Email helpdesk@indiqube.com if Level 1 is not resolved satisfactorily.

First response: within 1 business day.
Target resolution: within 3 business days.

Level 3 — Helpdesk Manager

Name: Alankrita Bhushan

Email: helpdesk@indiqube.com
Phone: 77958 24720
Working Hours: Mon–Fri, 09:30 AM to 06:30 PM

Level 4 — Chief Business Officer

Name: Deepak Dadhich

Email: deepak.dadhich@indiqube.com

Level 3 or 4 escalation emails should include:
  • User’s name.
  • Registered contact number.
  • Ticket number of the complaint registered at Level 1.
  • Details explaining why previous resolutions were unsatisfactory.

IndiQare aims to provide a first response within 1 business day and resolve Level 3 complaints within 3 business days. Any delay will be proactively communicated.